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Terms and Conditions

Terms and Conditions

Our Terms and Conditions will apply between you and Rags and Rainbows for the sale and purchase of the items on this website. The terms do not affect your statutory rights.


Availability of goods and prices

Goods will be sent to the address given by you in your order and as stated in the Order Confirmation. Please note that occasionally goods ordered may be sent to you in instalments. We will make every effort to advise you (by email) if this is the case.



By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. By ordering a product you are responsible for the information provided on the order form, so if ordering a personalised product, please check all spelling, dates, and colour choices if applicable, on both order form and confirmation email, as amendments cannot be made after order is produced.

Whilst we are confident that you will love your Rags and Rainbows product, we cannot guarantee that your computer monitor’s display and colour is 100% accurate, we make every effort to display colours and images as accurately as possible, but cannot be held responsible for precise colour matching to specific decor.

Personalised orders cannot be returned for refund or exchange unless seen to be faulty or grossly misrepresented.


Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.


Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost and post and package charges, together with delivery and invoice details. If for any reason your order cannot be processed, we will contact you to explain the nature of the difficulty.


Delivery Times

Due to the personalised, custom printed nature of our products, please allow 7-10 days for delivery although this is often sooner. All orders are dispatched via Royal Mail second class post with proof of postage. If your items do not arrive after this time, please contact us by replying to the order confirmation you were sent by email so we can deal with your enquiry quickly. Alternatively, email us with your name and order number and we will get back to you as soon as possible. 


Our Contract

No contract for the sale of any product will subsist between you and Rags and Rainbows online store until the product(s) ordered have been dispatched. We will send a confirmation email when the goods have been dispatched. This confirmation e-mail amounts to an acceptance by Rags and Rainbows of your offer to buy goods. 

Where an order is to be fulfilled in instalments, those products yet to be dispatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.


Data Protection

Rags and Rainbows will never make your personal details available to other companies for marketing purposes. We will keep a record of your contact details for the sole purpose of fulfilling your order with us.

Information you enter into our registration forms are collected and stored by us so that we may contact you in relation to your transaction, even if you do not confirm the transaction by completing payment. We will not use this data for any other purpose, we will not store it for longer than necessary and we will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can when ordering products from this website.



All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Rags and Rainbows online store will not be liable for any delay or non-delivery. Orders paid by cheque will not be dispatched until we have received your cheque and funds have cleared to our bank.



Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Rags and Rainbows online store

  • Please contact us before returning any unwanted or damaged items.
  • If your order is damaged in the post, you must notify us immediately upon receipt of your order.
  • If you wish to return items after receiving your dispatch confirmation you are required to pay the postage costs to return those items to us safely.
  • All of our products are packaged in sturdy recyclable cardboard packaging. Please return your product in original packaging wherever possible.
  • Refunds will only be issued upon receipt of undamaged/unused items.
  • We regret that we are unable to refund postage costs or pay for postage to return items you ordered from us in good faith.
  • Personalised products are unable to be returned unless faulty.



All items remain the property of Rags and Rainbows until payment in full has been received.


Damaged goods or incorrect deliveries

Our warranty contained in ‘Goods and Services’ above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Rags and Rainbows online store may require you to return the defective goods to Rags and Rainbows online store at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Rags and Rainbows online store accordingly, Rags and Rainbows online store shall have no liability for any defects and you shall be bound to pay for the goods.


Modification to Service and prices

Material on this site is provided for information only, and may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices or shipping fees. We reserve the right to correct these and change or update information without prior notice. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any price change, modification, suspension or discontinuance of the Service. 

You agree that it is your responsibility to monitor changes to our site. 


Force Majeure

Rags and Rainbows online store shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.


Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.


Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.


Promotion Code Terms and Conditions

Promotional codes entitle you, at the time of ordering, to a saving on a new order placed with Rags and Rainbows online store. Details of any minimum or percentage discount and saving entitlement can be found in your voucher email.

  • Promotion codes are only valid for orders placed online.
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Rags and Rainbows online store.
  • Rags and Rainbows online store reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
  • Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.
  • Only one promotion code can be used per order
  • Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
  • In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.
  • In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code.
  • In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Rags and Rainbows online store reserves the right to deduct the value of the offer from the refund.

Rags and Rainbows online store reserves the right to change these Terms and Conditions at any time.

Rags and Rainbows online store reserves the right to terminate the validity of any promotional code at any time.

Terms and Conditions Last update: 07-02-2020